Shipping policy

Shipping Policy

Thank you for your order. Please review our shipping policy before purchasing.

Processing Time

• All items are handmade and prepared with care.

• Orders are processed within 1–5 business days, unless stated otherwise in the product listing.

• You will receive a confirmation once your order has shipped.

Shipping Method & Delivery Time

• Shipping times vary depending on your location and the shipping method selected at checkout.

• Estimated delivery times are not guaranteed and may be affected by carrier delays, customs, or external factors beyond our control.

Shipping Costs

• Shipping fees are calculated at checkout based on destination and package size.

• Any customs duties, taxes, or import fees are the buyer’s responsibility.

Address Accuracy

• Buyers are responsible for providing a complete and correct shipping address.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

Tracking

• Tracking information will be provided when available.

• Once the package is handed over to the carrier, we are not responsible for delays, loss, or damage caused during transit.

Lost or Delayed Packages

• If your order appears delayed, please contact the carrier first using the tracking number.

• If the package is confirmed lost, contact us and we will review the situation on a case-by-case basis.

Damaged Packages

• If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging.

• We will offer a replacement or appropriate solution if the issue is confirmed.

Returns Due to Non-Delivery

• Orders returned due to failed delivery or unclaimed packages may be reshipped at the buyer’s expense.

• Shipping fees are non-refundable.

If you have any questions about shipping, contact us before placing your order.